Shipping policy

Supply Chain We work with verified manufacturers in the U.S., Europe, and Asia. Orders to the EU may be shipped from local warehouses.

Order Processing Estimated time: up to 3 business days (Monday to Friday). A confirmation email with a tracking link will be sent.

Events like extreme weather, strikes, or high demand may cause delays. If 20 business days pass without receiving your package, contact us at support@useiloka.com.

Tracking Tracking information will be sent by email when the package is dispatched. You can also check it in your account.

Correct Address Ensure your address is entered correctly. Returned packages may be:

Failed Deliveries Carriers typically make one delivery attempt and leave the package at a pickup point for 7–10 days. If not collected, it will be returned.

Customs and Taxes Orders from outside your region may incur VAT or fees. If this occurs, contact us, and we will offer a solution.

Split Shipments An order may arrive in multiple packages with individual tracking numbers.

Returns Address All returns must be sent to our fulfillment address below. Please contact us before shipping any return to receive authorization and instructions.

Delays of More Than 30 Days You will have the option to:

Questions Write to us through the contact form or at support@useiloka.com.