Shipping policy

SHIPPING POLICY

Supply Chain

We work with verified manufacturers in the U.S., Europe, and Asia. Orders to the EU may be shipped from local warehouses.

Order Processing

Estimated time: up to 3 business days (Monday to Friday). A confirmation email with a tracking link will be sent.

Estimated Delivery Times

Destination | Estimated Time | Notes

European Union | 7 – 10 business days | Islands may take up to 15 days.

Events like extreme weather, strikes, or high demand may cause delays. If 20 business days pass without receiving your package, contact us at support@useiloka.com

Tracking

Tracking information will be sent by email when the package is dispatched. You can also check it in your account.

Correct Address

Ensure your address is entered correctly. Returned packages may be:

Reshipped (customer pays for new shipping)

Refunded (minus the original shipping cost)

Failed Deliveries

Carriers typically make one delivery attempt and leave the package at a pickup point for 7–10 days. If not collected, it will be returned.

Customs and Taxes

Orders from outside your region may incur VAT or fees. If this occurs, contact us, and we will offer a solution.

Split Shipments

An order may arrive in multiple packages with individual tracking numbers.

Delays of More Than 30 Days

You will have the option to:

Free reshipping

Full refund

Questions

Write to us through the contact form or at support@useiloka.com.